Hamilton Beach® Commercial stands behind its global platform of products worldwide. We understand that your foodservice equipment is a crucial element to the profitability of your business. If you ever have an issue, you need service that is quick, convenient and dependable.
For our US Customers:
For qualifying products, please follow this easy 3 step process:
1. Dial 1-866-285-1087 to speak to a member of our highly trained technical services staff (M-F 8am-5pm EST). We will make an initial phone diagnosis.
2. If it is determined that minimal on-site maintenance cannot be performed, Hamilton Beach® Commercial will ship a replacement product to your location.
3. Once the replacement unit is received, you send the troubled unit back to Hamilton Beach® Commercial (we will provide the box and supporting materials to return the unit and we pay the freight cost for the returned unit).
For all other products, please call 1-866-285-1087 to receive assistance on your parts and labor Global Care warranty.
Note: Limitations and exclusions apply. See operation manual for complete details. Express Care is only available to end users located in the continental US, Alaska and Hawaii.